ChargeGuard is an AI-powered Shopify app that scores every order against 34 fraud signals — and generates dispute response letters when chargebacks strike. Protect your revenue on autopilot.
Lost to e-commerce fraud globally every year
Of chargebacks go uncontested by merchants
The true cost of every chargeback vs. the original order value
Every fraudulent order that ships is money you'll never get back. Every chargeback you don't fight is profit lost.
Most merchants either catch fraud too late or spend hours writing dispute responses — time they don't have.
ChargeGuard fixes both problems with AI.
Features
AI-powered fraud scoring. Automated dispute letters. Complete protection.
Every order is scored the moment it comes in. 34 signals catch what humans miss — billing and shipping mismatches, disposable emails, VPN usage, suspicious payment patterns, and more.
Fraud scoring dashboard with risk indicators
Not just a score — a reason. ChargeGuard's AI analyzes which signals fired and gives you a plain-English explanation so you understand exactly why an order is risky.
AI explanation panel with signal breakdown
When a chargeback lands, ChargeGuard pulls together your order evidence — fraud scores, fulfillment data, tracking numbers, customer history — and generates a professional dispute response letter in seconds.
Dispute letter generator with evidence summary
Fine-tune your fraud detection. Enable or disable individual signals, adjust point weights, and set custom thresholds to match your store's risk tolerance.
Signal configuration panel with weight sliders
Fraud Signals
8 signals — Billing/shipping mismatches, high-value orders from new accounts, failed payment attempts, unusual quantities, rush shipping on risky orders, and more.
5 signals — Disposable email addresses, name mismatches between billing and customer records, invalid phone numbers, and flagged email domains.
5 signals — Freight forwarder detection, address validation failures, PO boxes with high-value orders, post-purchase address changes, and bulk orders to the same address.
5 signals — Prepaid card usage, card country mismatches, CVV failures, known fraud BINs, and high-value first orders from new customers.
Pro6 signals — Previous chargebacks, cross-merchant chargeback history, high cancellation rates, high return rates — plus trust signals that reward loyal customers.
Pro5 signals — VPN and proxy detection, IP geolocation mismatches, flagged devices, multiple accounts from the same device, and late-night ordering patterns.
EnterpriseMore Features
Set up fulfillment holds on risky orders, auto-release holds after a delay, and get email notifications when high-risk orders come in.
ProTrack your chargeback rate, dispute win rate, revenue saved, and false positive rate. See trends over 7 days, 30 days, 90 days, or 12 months.
One-click approve, block, or whitelist customers. Loyal customers get recognized with trust signals that lower their risk scores automatically.
Works with every currency Shopify supports — USD, EUR, GBP, JPY, and dozens more. No configuration needed.
How It Works
Every new order is automatically analyzed against 34 fraud detection signals across 6 categories. No manual review needed.
Each order gets a risk score from 0 to 100 with a clear verdict: Safe, Review, or Block. Our AI explains exactly why in plain English — not just a number.
When chargebacks happen, ChargeGuard generates a professional dispute response letter in seconds using your order data, tracking info, and fraud analysis as evidence.
Pricing
All plans include a 7-day free trial. No credit card required to start.
Get started with fraud protection
Chargeback defense and deeper insights
Maximum protection and granular control
Full compliance with data protection regulations. Request, export, or delete your data at any time.
We never store credit card numbers, CVVs, or PCI-regulated data. All billing through Shopify.
All charges through Shopify's secure billing. No external payments.
No code changes, no theme editing, no developer needed.
FAQ
Fraudulent orders and lost chargebacks cost merchants billions every year. ChargeGuard gives you AI-powered fraud detection and dispute defense — starting at $19.99/month.